Level 4 155 Wickham Terrace, Spring Hill QLD 4000

First Responders Discovery Study

Department of Veteran Affairs
Project details

Project Name

First Responders Discovery Study

Department of Veteran Affairs

Research and Advisory Consultant

The aim of the Frist Responders Reference Group project was to better understand the services delivered to veterans by an emerging group of service providers.

The “First Responder” Organisations typically delivered services associated with suicide, self-harm, and homelessness.  Using a co-designed evaluation framework the project analysed a transformation model and change strategy around the use of external First Responders.  It was delivered on time, within budget and was commended by the Secretary of DVA.

  • A review of capabilities and cultural fit
  • Conduct a detailed risk and governance analysis
  • Develop and implement a Communications Plan
  • Extensive stakeholder engagement
  • Literature reviews and comparison with services delivered by non-veteran centric organisations.
  • Support the implement positive change resulting in better support for Veterans in need